Effectively managing disputes is a sure way to reduce legal and administrative costs to free up management time for more productive purposes. The savings gained by avoiding just one court case a year and the advantages for businesses in adopting mediation processes are multifaceted and immeasurable. Businesses have discovered how cost effective mediation can be in resolving disputes which interfere with productivity or negatively effect employee morale. Even small businesses have used mediation processes to keep owner-partnerships from dissolving, to help retain valued managers and to implement change and modernise systems without losing the essence of their businesses due to employee conflicts. Workplace mediation and dispute resolution is a confidential and structured process used to help organisations and businesses resolve underlying issues and achieve positive ongoing working relationships.